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Help Center

HotHealth

HotHealth

Information and guides for different features within HotHealth, video tutorials and FAQs.

Groups and Users

How to turn on/off notifications?

Creating Groups

How to delete users from your site

Adding users to groups

Creating content for certain groups

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Custom Pages

How to style your custom page

Frequently Asked Questions (FAQs)

What Is Lifecard & How Come I Get An Account When I Sign Up For My Clinic's Site?

Why Can't I See All The Messages?

Can I Add Events To The Calendar On My Phone Or Computer?

My Video Conferencing Isn't Working, What Do I Do?

How Do I Book An Appointment?

How Do I Join A Video Conferencing?

How Do I Create My Own Organisation?

How Do I Change My Email Address?

How Do I Know Which Groups I Belong To?

I Forgot My Password, What Do I Do?

How Do I Set-Up Do Not Disturb Functionality So That Push Notifications Do Not Interrupt What I Am Doing?

Why Aren't I Receiving Push Notifications?

Which Phones & Tablets can use HotHealth?

What is HotHealth?

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Video Tutorials

How to: Using the Chat Function

How to: Set Up and Use the User Engagement Features

How to: Joining a Video Conference

How to: Set Up Video Conferencing

How to: Set Up Appointment Booking

How to: Creating Groups

How to: Get Started with HotHealth

How to: Accessing Your Clinic's Site via our App

How to: Adding a User

How to: Booking an Appointment

How to: Changing your Website

How to: Create a Staff Profile

How to: Creating a New Story

How to: Turning On a HotHealth Feature

How to: Updating the Homescreen

How to: Create a new form

Walk through: Video Conferencing

Walk through: Forms

Creating an event

Webinar - June - Video Conferencing

Webinar - June - Digital Custom Forms

How to: Create a form

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Accounts and billing

Information on user levels and access

How to update your personal profile

How to purchase HotHealth

How to reset your HotHealth Password

How to add users to your site

How to cancel your HotHealth subscription

How to update payment details in HotHealth

What is a group in HotHealth

About HotHealth overage charges

Features and usage charges pre-December 2020

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Contact and Location Details

How to Change the Phone Number in the Main Call to Action Buttons

How to add different locations

How to assign different locations to staff members

Payments and Online Store

How to mark items as fulfilled

How to check how many bookings you have used

How to set up notifications of purchases via your store

How to add cancallation fee information to your booking

How to set up your online store

How to configure payments for bookings at a staff member level

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Forms

How to configure the removal of submitted forms from HotHealth?

How to configure Form Reminders?

How to have patient forms available in your clinic on an ipad

How to edit a form

Adding an address to a form by using multiple fields instead of a form component

How to create a new form

How to configure Secure Messaging (ReferralNet) for HotHealth forms

How to add a patient form to your HotHealth site

How to add a form component

How to edit a form component

How to use the 'survey' component in a form

Adding a 'day' component

How to use the 'date/time' component in the form builder

How to use a 'radio' component type in a form

Adding an 'address' component

How to add a patient form to an external website

How to use an 'email' component in a form

How to send a form to a patient or client

How to send form reminders for incomplete form submissions?

How to view form submissions for my organisation?

How can I locate my personal form submission?

How to complete a form linked to an appointment?

What does the 'select boxes' component do?

How to save completed forms to a file

Setting up a form to send to ReferralNet

What does the 'Select' form component do?

What does the 'text field' component do?

What does the number component do?

What does the 'text area' component do?

What does the 'check box' component do?

What does the 'HTML' compontent do?

What does the 'content' component do?

How to use a 'phone number' component in a form

What does the 'signature' component do?

How to copy an exisiting form layout to a new form.

How to copy one of your existing forms to make a new form

Instructions for sending form submission data as "HL7 (RefI12)" to ReferralNet

When I save the PDF it saves questions over two pages.

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Integrations

Sending a chat transcript via ReferralNet

How to setup and connect Stripe

Sending a patient chat transcript to Lifecard

MasterCare+ and HotHealth Bookings integration

ReferralNet and HotHealth integration

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News and Articles

How to copy and paste content into an article

How to post News

How to post an article

How to turn on the Articles feature

How to turn on the News feature

Images won't upload

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Online Bookings

How to link a form to any appointment booking by default?

How to book in an appointment made via phonecall?

How to link to an external online booking platform from your HotHealth site

Appointment Booking Configuration - Stand-alone HotHealth

How to add notes to an appointment record?

How to book and manage appointments

How does HotHealth match clients with my Practice Management System

My book appointment button is greyed out

How to disable patients booking in online

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Site design and customisation

Further customisations with CSS

Meta Title and Description

How to add the announcement bar to your homepage

Adding a Privacy Statement

How to update your homepage content

How to customise the colours and look of your site

How to enable, disable and rename features/modules.

How to change the name of your site

How to change your URL in HotHealth

How to change the colour of text on custom pages

Setting up custom domains

Error message when trying to save page: Entity too large

How to change the order of the menu navigation bar

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Staff Profiles and Appointments

How to link forms with appointment bookings for specific Staff Members only?

How to send form reminder emails for appointment holders?

How to enter in appointment unavailability

How to edit staff profiles

Staff profile set up

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Video Conferences

How to create group video conference bookings

How to Set Up HotHealth for Video Conferencing Only Guide

How to join a video conference via a web browser

How to make staff available for video conference appointments

How to book and join a video conference appointment

I want to use HotHealth only for video conferences, how should I set it up?

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