User Guides

Microsoft Word - Sending and Receiving

Microsoft Word

Sending Correspondence with Microsoft Word

The ReferralNet Word plugin supports the ability to send both native Microsoft Word documents and HL7 messages. If there is a requirement to send correspondence to someone in the medical profession, the HL7 option will most likely be the more palatable for the recipient. If however, the recipient is not part of the medical community or does not have a HL7 aware clinical application, then sending a native Word document is the appropriate choice.

Please note that ReferralNet Microsoft Word plugin integration does not work on Microsoft Office/Word 64-bit edition.

  • If you are using ReferralNet Agent version 3.3.0 and above, use the Archiving Feature.

Receiving Correspondence with Microsoft Word

In order to receive incoming message correspondence, the agent needs to be configured to fetch desired message types down from the specific ReferralNet account.

If you know that you will likely be receiving correspondence in the form of HL7 messages from members of the medical community (General Practitioners, Specialists, Allied Health etc), the ReferralNet agent provides an option that negates the requirement for Microsoft Word to be HL7 aware. You can request that the agent software extract the human-readable letter that is encapsulated within the HL7 message and save it to your desired folder using key patient identifier details provided within the HL7 message as the filename.

If additional common message types are expected, such as Word documents, PDF etc, then you can simply create an additional receive action specifying these explicitly in the attachment wildcard section.

  • If you are using ReferralNet Agent version 3.3.0 and above, use the Archiving Feature.


  • Please do not use Ms Word Art and other fanciful features of Ms Word for your letter writing