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- Help Center
- Patient Portal
- Administration
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PrimaryClinic
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MasterCare EMR
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ReferralNet
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MasterCare+
- Start Here!
- Administration Module: Appointments
- Administration Module: HotHealth (Additional Module)
- Admin Module: Security
- Administration Module: Settings
- Administration Module: Teams, Users & Roles
- Base Module: Address Books
- Base Module: Client Alerts
- Base Module: Client Profiles
- Base Module: Client Providers
- Base Module: Clinical Documents
- Base Module: Encounters
- Base Module: Episodes of Care
- Base Module: Letterheads
- Base Module: Lifecard
- Base Module: Referrals
- Base Module: Secure Messaging
- Base Module: Templates
- Additional Module: Appointments
- Additional Module: Bill Items
- Additional Module: Client Allergies
- Additional Module: Client Medications
- Additional Module: Invoices
- Additional Module: My Health Record
- Additional Module: Outcome Measures
- Additional Module: Referral Workflows
- Additional Module: Rosters
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HotHealth
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Patient Portal
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Lifecard
What can you use the administration portal for?
Patient Portal Administration Portal
There are several reasons you might want to view the administration side of the portal.
These include:
- viewing a list of completed submissions in a certain time period
- searching for a patient's pre-admission form
- viewing in progress admissions
- troubleshooting errors for patients
Downloading copies
If for some reason forms are not arriving in your PAS system, you can check the administration portal to see if there are completed forms in the Patient Portal.
If so, it is likely there is an issue with the integration between Patient Portal and PAS. Patients can still fill in pre-admission forms online and staff can download PDF versions of the forms if needed.
Troubleshooting issues
You can use the admin login to help troubleshoot patient issues.
If patients have called concerned that they cannot complete the form or indicating they are having issues, you can check this portal to see how far along they are in the form.
If the patient's admission is only 50% complete, they likely cannot submit the form because they haven't completed it fully.