Frequently Asked Questions (FAQs)
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When I Receive Agent Notifications What Should I Do?

When I Receive Agent Notifications What Should I Do?

ReferralNet Agent errors will notify you when something went wrong. That may relate to the operation of ReferralNet or that specific messages sent have failed.

Operational messages should be checked with our support team.

Failed messages should be checked to ensure you have send to the correct ReferralNet ID.  Use our address book to look up the intended recipient and check the ID entered into your clinical system.

Many clinical systems have their own log of messages sent.  You can use this to identify the patient and recipient, update as required and resend the letter.

It is your responsibility to attend to these errors in a timely manner to ensure the information is sent successfully to the intended recipient.